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9. Will the packers use any of my original cartons when packing?
If original cartons are left near the objects for which they were designed
and all the original packing (styrofoam, cardboard cutouts, etc.) is still
in the box, then the packers will try to use them. If the use of the original
box entails the disassembly of an object (pressboard furniture, large
toys, etc.), then the movers will try to find an alternative means of
protecting the object. Small boxes for fragile items such as figurines,
glassware and dolls come in very handy but due to their small nature,
it is suggested that you pack these items yourself and have the packers
repack them in a larger carton.
10. If I already have items boxed up from a previous move will
I be covered for damages?
Boxes packed by customers will be labeled as so. Signature Moving will not be responsible
for boxes packed by customer for damages caused by improper packing. You will be responsible
for boxes that you pack or boxes that you ask to leave opened.
11.Will the movers inventory my move, and if so, how?
Any move involving storage or which crosses state lines will be inventoried.
Intrastate moves charged by the hour are not normally inventoried; however,
if you specifically request it, we will be happy to inventory your shipment.
The inventory process will usually take place just after packing and prior
to the loading of the truck. The person doing the inventory will bring
a roll of colored stickers with them and each sticker on the roll will
have a different number on it. Every item in your home will have a sticker
placed on it (with care being used to avoid damaging finished surfaces).
As each item is tagged, it will be recorded on the inventory sheet next
to the number which is on the sticker. Notes will also be made regarding
any current wear or tear on the objects. Before leaving your home, our
crew will supply you with a copy of your inventory.
12. Is any care taken to protect the fabric on my furniture?
Yes. All upholstered furniture (sofas, recliners, etc.) may be wrapped in padded paper
prior to being wrapped
in moving pads. If you feel there are certain objects that need to be
paper padded, please make our customer service representative aware and also
point these items out to the crew-chief when Signature Moving arrives at your home. Keep
in mind that there is an additional charge for this service.
13. What kind of packing materials do the packing crews use?
Our teams primarily use a type of newsprint paper. It is similar to everyday
newspaper, but contains no inks or dyes. They also use a padded paper
for pictures, lamps, mirrors, and various other delicate items, and a
form of bubble wrap may be used for valuable breakables.
14. Can I continue to stay at my home throughout the packing
and loading process?
Absolutely. It is entirely possible for you and your family to remain
in the house and sleep in your beds throughout the entire move. When showing
the movers around your home, make sure you let them know that you will
be staying. Point out any beds that you need left undisturbed. Also make
sure to separate any items which you will be using while the move is taking
place. You should pack a bag just as if you were going away for the night.
Place the items you will be using either on your bed or in an out of the
way area and make sure they are marked "Do Not Pack Until Last Day Of
The Move".
15. Will the interior of my home be protected during the loading
of the truck?
Yes. We always provide full premise protection at both origin and destination.
This protection entails using carpet runners, padding the railings and
door frames, and placing protective coverings on hardwood and tile floors.
Although we cannot cover every inch of a floor, we will to do the best
possible job of protecting your home.
16. Will there be someone on the job to supervise the crew?
Yes, our teams consist of a crew-chief, co-driver, and any number
of professional, experienced crew members. The crew-chief is responsible for his crew and should oversee
the entire move. If for some reason you need to notify someone about a
problem, you should always speak to the crew-chief. Should you need to
notify someone else of a problem, please call our corporate office at 770-643-6005.
17. Will they disassemble any items before loading them onto
the truck?
Items will only be disassembled if they cannot be easily handled or if
they are less prone to damage when apart. Normally, all beds are disassembled
and table legs are removed if possible.
18. How will my furniture be protected during the move?
Since most scratches and nicks occur while carrying objects through the
home, we feel it is very important that every piece of furniture be fully
padded and protected inside the home. This helps in reducing damage to
both the furniture and the walls during the loading process.
19. Will they load plants onto the moving van?
Outdoor plants cannot be transported under any circumstances. The moving
of indoor plants, is a courtesy Signature Moving extends to its customers.
We leave the final decision up to each driver as to whether or not your
household plants will be transported. His decision will be based on the
size and number of the plants, available truck space, and the condition
of the plants. We suggest you make contingency plans just in case your
plants cannot go. If your plants are to be moved, please keep in mind that
you are required to inspect them for insects and will be held responsible
for any infractions found at the inspection stations. At no time can Signature
Moving ensure the plants survival and can not take responsibility should
they not make the trip.
20. If my belongings go into storage will I have the same crew
deliver my belongings out of storage?
Typically scheduling makes it difficult to schedule the same crew. However,
we will attempt to accommodate your wishes. The sooner you notify us that
you would prefer the same crew, the better the chance that we can schedule
them for the second half of your move.
21. If a certain driver was recommended to me, can I request him
for my move?
Whenever possible we try to accommodate your driver preferences. The sooner
you make us aware of a driver request, the better the chances, are that
we can schedule him/her for your move.
22. When delivering my furniture, will they assemble those items
which were taken apart at my former home?
Yes. Any items that our movers altered in order to safely transport them
will be restored to the original condition during unloading. These items
often include beds, large wardrobes, desks, tables, and shelving units.
If you prefer to leave certain items disassembled in your new home, just
let the movers know prior to unloading.
23. Are your movers qualified to disassemble and/or assemble items
such as my grandfather clock and pool table?
While many of our drivers possess the knowledge to perform these services,
our policy is to use a third party company for any situations that require
a high degree of expertise. This ensures that the job is always done properly
and allows our crews to devote more time and effort to the move itself.
24. Which items can I expect a third party company to handle?
Third party companies will often be used to disassemble and reassemble
grandfather clocks, pool tables, large exercise machines, outdoor playgrounds,
and unusually large or intricate furniture items. Also, they are often
called upon to disconnect icemakers, gas dryers, water softeners, and
light fixtures. In most instances only those items which were handled
by a third party service at origin will be authorized for third party
service at destination. To find out which items are authorized for third
party service, contact your customer service representative or your company's
relocation manager.
25. Will Signature Moving move high value items such as stamp and
coin collections?
No, we recommend you move such items on your own. Transit insurances will
not cover these items for loss or damage.
26. Do I really need to check off my inventory sheet?
Yes. This is your responsibility and it should always be done as soon
as possible, especially if your belongings were in storage or shared the
moving van with another customer. IMPORTANT: Special care should be taken
to make sure that the item description matches the items as they are being
brought into your home.
27. What happens if I find that one or more of my items didn't
arrive?
Don't panic. There is a good chance that the item isn't gone, but merely
misplaced. As soon as you notice an item is missing, immediately notify
the driver (if he is still at residence) or call your customer service representative and make him/her aware of the missing item.
28. What types of items are crated? How does crating take place,
and can I request crating?
The main function of wooden crates is to add more protection for items
which may not be fully protected in corrugated containers. Crates are
mainly used for large, flat breakable items that are not in a protective
frame. Often these consist of large glass table tops, marble tops, intricately
framed pictures/ mirrors and large unframed mirrors. Also large grandfather
clocks are sometimes crated depending on their delicacy. Valuable paintings,
statues, and chandeliers with fragile extremities are also crated. The
distance of the move also plays an important role in whether an item will
be crated. Obviously, the greater the distance, the more likely an item
will require crating. Our estimators are trained to recognize which items
can most benefit from crating. If you feel that an item needs to be crated
let your estimator know and if possible we will try to accommodate you.
29. What happens if the truck cannot get near my home due to
physical restrictions?
Sometimes, due to steep and winding driveways or rural roads, a tractor
trailer cannot get close (within 100 yards) to the home. When this occurs,
the crew will often make use of a shuttle van. This requires the use of
a smaller truck to transport items between the residence and the moving
van. Although not always possible to determine, our estimator usually
will be able to recognize if a shuttle van is required. Sometimes this
cannot be determined until an attempt is made when the moving van arrives.
Due to the nature of a shuttle, extra time and extra labor will be needed
to complete your move. If you feel that for any reason the moving van
will not be able to get close to your new home, please make sure your
move estimator and/or customer servive representative are aware of this.
30. Will the movers work on weekends?
Yes. Signature Moving is able to work on the weekends and offers the same rates seven days a week.
31. Will the movers unpack my boxes, and if so, what does the
unpacking entail?
If your move was authorized for unpacking, then the movers will be happy
to unpack any boxes that they packed for your move. When unpacking a box,
each item in the box is removed and unwrapped and placed neatly on a nearby
flat surface. The main advantage to unpacking is the removal of the packing
materials. If you will require a full unpack, please notify your customer service representative prior to your move and make him/her aware of this need.
32. If I unpack myself will you remove the cartons at a later
date?
Yes. Please call us to schedule a pick-up. An additional charge applies for this service.
33. What happens if the weather is poor on the moving day?
The moving crew will attempt to wait out any bad weather such as heavy
rain or snow. A light drizzle or snow will not hamper the move process
since all furniture is fully protected before being removed from your
house. If weather conditions persist for the majority of the day, your
move may have to be rescheduled for the following day. IMPORTANT: You
are responsible for making sure that your driveway and walkways are clear
of leaves, mud, snow, ice, and other hazards prior to the arrival of the
moving crew.
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